PECO Storm Restoration Update

PECO Storm Restoration Update – March 6, 2018



PECO Storm Restoration Update – March 6, 2018

PHILADELPHIA, March 06, 2018 (GLOBE NEWSWIRE) -- As PECO addresses the remaining outages from Friday’s storm, we are closely monitoring Winter Storm Quinn that is expected to occur in the coming days.  Similar to Winter Storm Riley, Quinn has the potential to bring heavy rain and snow, which could damage trees and electric equipment. PECO’s Emergency Response Organization will remain activated with crews working as safely and quickly as possible to restore service to all customers.

What happened?

  • Winter Storm Riley, with freezing rain, wet snow and strong winds, gusting to more than 50 mph, was one of the worst storms in PECO history. The nor’easter moved through the PECO service territory beginning midday Friday, March 2, bringing down trees and tree branches and causing severe and extensive damage to electric equipment.
  • As of 2 p.m., fewer than 22,000 PECO customers are currently without electric service:
    • Bucks County: 1,800
    • Chester County: 1,200
    • Delaware County: 9,600
    • Montgomery County: 7,600
    • Philadelphia County: 1,700
    • York County: 100 
  • Overall, about 630,000 customers were impacted by the storm. Crews have safely restored service to more than 96 percent of impacted customers.
  • PECO crews, along with local contractors, are safely working to assess damage and restore service as quickly as possible.
  • More than 1,500 additional personnel, including those from our sister utility, ComEd, Illinois and utilities from Texas, Louisiana, Georgia and Arkansas are supporting PECO’s ongoing restoration efforts.
  • PECO will continue to have enhanced staffing in place through the remainder of the restoration effort and crews will work around the clock to restore service to all customers.
  • Given the extent of the damage, this will remain a multi-day restoration effort.

What are we doing in response to Winter Storm Riley/preparations for Quinn?

  • We know our customers are inconvenienced anytime they are without service and we appreciate their patience and understanding as we make repairs.
  • When storms and extreme weather hit, PECO is prepared and dedicated to safely restore service to our customers as quickly as possible. PECO personnel are working around the clock until every last customer is restored.
  • PECO’s Emergency Response Organization is activated and all available personnel are responding to quickly and safely restore service to our customers.
  • We continue to prioritize and restore power to customers that are still without electric service as a result of Winter Storm Riley late last week.
    • These customers have been identified and we will continue to track these outages to restore service as quickly as possible.
  • As we prepare for the impact of Winter Storm Quinn these customers will remain a priority as we work to assess and repair any damage from this storm.
  • PECO’s Emergency Response Organization will remain activated and all available personnel will be focused on responding to our customers.
  • PECO will maintain enhanced staffing until the second storm passes through, and will retain mutual assistance crews until all customers are restored.
    • For the safety of our crews, if they experience sustained winds of 30 mph or greater, work that requires raising a bucket will be interrupted until it is safe for the crews to continue.

Electric safety is our highest priority

  • PECO urges customers to be safe during severe weather by staying away from downed power lines and potentially damaged electric equipment. 
  • Customers should always assume that PECO equipment is energized.

Estimated Time of Restoration (ETR) updates

  • Customers can access their ETR through our mobile app, automated phone system or online through our website and outage map.
  • At this time, more than 96% of our customers have been restored. Our remaining customers are estimated to be restored by Thursday.

Nested Outages

  • Restoration times for specific outages may change based on current conditions and the damage experienced. In some situations, an outage may be reported as restored, when in fact, an outage remains.  This will result in a new estimated time of restoration being provided. 
  • This may be the result of a “nested” outage, or additional damage that remains after a larger issue has been resolved. If customers do not have power but their neighbors have been restored, they should report their outage again at 1-800-841-4141.

What do we want customers to know/do?

  • Customers experiencing any issues with their electric or natural gas service should contact PECO at 1-800-841-4141.
    • Customers also can easily report issues with electric service at using their phone, tablet or computer or through PECO’s new mobile app.
    • PECO’s free mobile app allows customers to easily access their account information on the go. Customers can report an outage, stay up-to-date on the restoration status, pay their bill, check their usage and more. The PECO free mobile app is available through the App Store or Google Play.
  • Through our customer preference center, PECO customers can choose to receive a message via text, email or phone, when power is out in their area, when power is restored, or when the estimated restoration time for their outage changes. Customers should visit to sign up.
  • PECO also has a new two-way texting program for outages. By texting “ADDOUTAGE” to MYPECO (697326), customers can enroll in the program, report outages and check the status of their outage through text messaging.  To use this service a customer’s mobile number must be registered with their account.
  • Customers can find additional information at Follow us on Facebook at and on Twitter at

Municipality of Norristown
235 East Airy Street
Norristown, PA 19401

Phone: 610-272-8080
Fax: 610-275-0687

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